Privacy Notice

The controller of your personal data is BlockHive LLC, a limited liability company (LLC) organized in Wyoming, USA, located at 5830 E 2nd St Ste 8, Casper, WY 82609, EE. UU. ("Caribe Nexus", "we").

For any privacy matter you can write to us at info@caribenexus.com.

Depending on how you use the platform, we may process:

• Account and profile: name, email, phone, profile type (broker, agent, condominium administrator, owner) and password (stored encrypted).
• Your business: agency name, logo, description, contact details and website.
• Content you upload: properties, photos, descriptions, documents, contracts and reports.
• Third-party data you upload: leads and contacts, owners, tenants, residents and vendors. See section 4.
• Messages and forms: inquiries you receive from your public pages and messages you send to support.
• WhatsApp connection (Group Poster): a session linked to your agency's WhatsApp number, the list of groups and the posts you schedule.
• Social media connection: Facebook and Instagram permissions and access tokens, when you choose to connect them.
• Payments: customer and subscription identifiers, plan and payment status. Your full card number is processed by Stripe and is not stored on our servers.
• Technical and usage data: IP address, device and browser type, pages visited and usage events.

We do not request sensitive personal data. Please do not upload it to the platform.

Purposes needed to provide the service:

• Create and manage your account and your agency's account.
• Provide the features you subscribe to: properties, CRM, condominiums, marketing, portal publishing and reports.
• Charge your subscription and issue receipts.
• Provide support and contact you about your account, service changes and security notices.
• Protect the platform, prevent fraud and comply with legal obligations.

Additional purposes (you can object without affecting your service): usage analysis to improve the product, product news and promotions, and running the referral program.

If you do not want us to use your data for these additional purposes, write to info@caribenexus.com.

When you upload data about your clients, leads, owners, tenants or residents, you are responsible for that data toward them and Caribe Nexus processes it as a processor, on your behalf and following your instructions.

You are responsible for having the privacy notice and the consent or legal basis required to process that data and to use features such as sending messages.

We do not sell your personal data. We share it with providers that help us run the service and process it only for that purpose:

• Supabase: database, authentication and file storage.
• Vercel: hosting of the website and application.
• Stripe: payment and subscription processing.
• Resend: platform emails.
• Google: maps and address search (Google Maps) and analytics (Google Analytics).
• Meta: connection to WhatsApp, Facebook and Instagram, only when you turn it on.
• Anthropic: artificial intelligence features, such as writing descriptions and the WhatsApp assistant. It receives the text and data needed to generate the response.
• Telegram: internal alerts and support.
• Real estate portals (for example Thribee or Mercado Libre): only the properties you decide to publish.

Some of these providers are outside Mexico. Our main servers are located in the United States (Virginia). By using Caribe Nexus you accept these transfers, which are necessary to provide the service.

We may also share data when required by a competent authority.

You have the right to access your data, correct it, cancel it or object to its use, as well as to withdraw your consent and limit the use or disclosure of your data.

To exercise any of these rights, send a request to info@caribenexus.com with: your name, a way to reply to you, a copy of your ID and a clear description of your request. We will respond within the time limits set by law.

If you believe your right was not honored, you may go to the data protection authority in Mexico.

We use:

• Necessary cookies, to keep you signed in and protect your account.
• Preferences, such as the language you choose.
• Analytics (Google Analytics), to understand how the site is used.

You can block or delete cookies in your browser settings. If you block the necessary ones, some features may stop working.

We keep your data while your account is active and, after you cancel it, for 12 months. We may keep some data longer when the law requires it, for example payment records.

We use encrypted connections (HTTPS), separation of information by agency, encrypted password storage and restricted access to systems. No system is 100% secure, so please protect your credentials and tell us if you suspect unauthorized access.

Caribe Nexus is intended for professionals and businesses of legal age. We do not knowingly collect data from minors.

We may update this notice. We will publish the current version on this page with its update date and, if the change is important, let you know by email or inside the platform. Last updated: October 5, 2026.

Privacy: info@caribenexus.com. General support: hola@caribenexus.com.