Help center
How can we help?
Quick answers to the most common questions.
What is Caribe Nexus and who is it for?
It is a platform for real estate in Tulum, the Riviera Maya and the Mexican Caribbean. It combines a CRM, a web portal with your own brand, property publishing, marketing tools and condominium management. It is built for brokers, agencies, independent agents and condominium administrators.
How much does it cost and how does the free trial work?
You get 30 days to try everything with no card required. After that, the broker and agent plan is $500 MXN a month with no minimum commitment, and condominium management starts at $1,000 MXN a month depending on your units. The first 20 founding users can apply the FUNDADOR code at checkout for 40% off for 12 months.
How do I cancel my subscription?
Go to My account → Billing and click "Manage subscription". You can cancel any time; there is no minimum commitment.
How do I upload my first listing?
In your dashboard click "New property". The wizard walks you through 9 steps: location, type, features, price, amenities, documents, photos and settings. You can paste a Google Maps link to prefill the location, and your progress is saved as a draft so you can continue later.
Where does my portal live and how do I change its address?
Your portal lives at caribenexus.com/your-agency. You choose the address at sign-up, when you name your agency or brand. Your published listings show up there automatically and leads go straight to your dashboard.
What is Group Poster and how do I use it without getting my number blocked?
Group Poster publishes a listing to your WhatsApp groups. You connect it by scanning a QR code from WhatsApp → Settings → Linked devices. WhatsApp may restrict numbers that send bulk messages, so use a dedicated WhatsApp Business number, ideally with prior normal use and already a member of the groups, and send in moderation. Caribe Nexus is not affiliated with WhatsApp or Meta.
How do I invite my team?
Go to My account → Team (or My agency → Team) and invite each person by email. They will get a message to accept the invitation and create a password.
I manage condominiums and also sell properties. Can I use both?
You can add the Condominiums module to your broker plan from My account → Billing. It is billed separately by the number of units you manage and includes 30 days free. If you only manage condominiums, choose the "Condominium admin" profile when you sign up.
Where is my data stored and how do I exercise my rights?
Your data is stored on servers in the United States (Virginia). You can read the full Privacy Notice and exercise your access, rectification, cancellation and objection rights by writing to info@caribenexus.com.
Do you issue invoices?
For now we do not issue tax invoices. With every charge you receive the invoice (receipt) generated by Stripe, our payment processor.
How do I contact support?
Write to hola@caribenexus.com, Monday to Saturday, 9:00 AM to 6:00 PM (Central time). If something fails, tell us what you were doing and, if you can, attach a screenshot.
Still need help?
We answer Monday to Saturday, 9:00 AM to 6:00 PM (Central time).